Most teams don’t lose time because anyone can’t do their job. They lose time in the gaps between jobs. Dev asks whether the “card” is a reusable component or a one-off. Design says it’s a component, but the file has three slightly different paddings. Someone realizes the mobile layout wasn’t...
Most brand work is either outward-facing (“What do customers think of us?”) or inward-facing (“How do we attract talent?”). The problem is that your buyers and your employees experience the same company. When the story they’re told doesn’t match the reality inside, trust erodes fast. A modern brand has to...